Exchanges and Returns

Workshops Refunds and Credits

A full refund or workshop credit will be issued when:

  • A course is cancelled by Mundaring (MAC) or Midland Junction Arts Centre (MJAC).
  • A course is rescheduled by MAC or MJAC and you are unable to attend on the new date.
  • We are notified prior to the start of a course that for medical reasons you are unable to take your place. You will need to present a medical certificate when you apply for a refund.
  • You withdraw from a course seven (7) or more days before the start date.

No refunds or substitute classes will be offered if:

  • You withdraw seven (7) or fewer days prior to the course or after the course start date.
  • You are absent from a class.
  • You are unable to attend a virtual workshop due to technical issues with your computer or internet.

If you are unable to attend you may transfer your place to a friend. Please contact us before the workshop to arrange the name change. 

     

    Shop Returns

    Please select your handmade item carefully, we pay artists upon purchase so returns are not possible. Please allow slight variations from online images as no two items are ever exactly alike. If you find a defect or the item is damaged please send a photo and email the image immediately to shop@mundaringartscentre.com.au

    To be eligible for a return, your item must be unused and in the same condition that you received it. Please keep the item in all original packaging and contact shop@mundaringartscentre.com.au within 1 week of purchase. 

     

    Shop Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@mundaringartscentre.com.au 

      

    Shop Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at shop@mundaringartscentre.com.au.

     

    Non-returnable items

    Gift Vouchers are non-returnable but are now valid for 3 years from date of purchase. 

     

    Shipping of Shop Returns or Exchanges

    All approved returns are to be posted or delivered to Mundaring Arts Centre 7190 Great Eastern Highway Mundaring Western Australia 6073. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.